At GRFashion, we’re committed to ensuring your complete satisfaction. If you’re unhappy with your purchase, our straightforward policy makes returns, exchanges, and refunds hassle-free.  

 

1) 7-Day Return Window
- You have 7 days from the delivery date to initiate a return or exchange.  

Conditions
  - Items must be *unused, unwashed, and in original packaging* with tags attached.  
  - Proof of purchase (order number/invoice) is required.  
  - Policy Limitation:  Each customer is eligible for  one return/refund request per order. Repeated requests may require additional verification & not acceptable. 

 

2) How to Initiate a Return/Exchange*

- Log in to your account on [www.grfashion.co.in]
- Go to account → orders → request return
- Provide details (reason, preferred size/color for exchange).

Step 2: Self-Ship the Product
-Important Customers must self-ship the item to our warehouse.  
  - Pack the product securely in its original packaging.  
  - Ship to:  
    GRFashion Returns
    [Insert Warehouse Address Here]  
  -Always use a trackable courier** (e.g., Delivery, India Post, DTDC) and retain the tracking number.  

Step 3: Resolution
- We inspect returns within *3–5 business days* of receipt. If approved, your refund/exchange is processed immediately along with your courier charges..

 

3) Refund Options
- Original Payment Method: Refunds processed within 7–10 business days (varies by bank).  

 

4) Exchanges
- Free size/color exchanges within 7 days (excludes return shipping costs).  
- New item shipped once the returned product is approved.  

 

5) Non-Returnable Items
- Accessories, personalized/customized products.  
- Damaged/misused items (e.g., stains, removed tags).  

 

6) Self-Ship Responsibility
- Customers bear return/exchange shipping costs.  
- Lost in transit? We’re not liable for untracked shipments.  

 

7) Defective or Damaged Items?
- Contact us at [support@grfashion.co.in](mailto:support@grfashion.co.in) within 24 hours of delivery.  
- Provide images of the issue for a replacement/refund.  

8) Need Help?
Reach our support team:  
- Email: [support@grfashion.co.in] 
- Phone:+91 92203 24885
- Hours: Mon-Sat, 10 AM – 7 PM IST  

Pro Tips for Smooth Returns:
- Keep tags and packaging intact until you’re sure about the product.  
- Double-check sizing charts before ordering.  

Important Notes:  
- This policy applies only to purchases made on [www.grfashion.co.in](https://www.grfashion.co.in).  
- *Future Update: We’re working to introduce **free pickup services* for returns soon!0